Have you ever sent your own children by plane alone? Satisfied?
This is what happened to my son with Alitalia.
How to travel minors not accompanied on flights Alitalia? Good when everything goes smoothly. At least so I always seemed in numerous trips in which I watched little boys conducted militaryly through the gates and escorted to the bottom of the plane. Bad if the staff is negligent, as in this case. Because the first hitch I found out the company can't say what happens and who took the minor in the various changes.
It seems incredible, in the era when a book purchased on Amazon is tracked and located minute by minute. It seems incredible by reading the form on which you have to register: who, where and when it guards the minor.
Yet Alitalia has stated that it cannot verify who was his hostess in charge of the arrival airport to escort my son and perform the formalities in his duty. This formality has not been completely completed.
What happened?
On June 26, 2014, upon arrival in Boston from Turin via Roma, my 12-year-old son’s luggage was not there. It can happen. To the school staff who waited for the child, the hostess guaranteed to have already provided the complaint to send your luggage to the American address provided in the form. After two days no news. After so many calls, I discovered that the hostess Alitalia assigned to my son had not gone to the Baggage Assistance Office to complete the Report of baggage irregularities (P.I.R.). Not having the number of P.I.R. , no help was provided by Alitalia to track the suitcase. Yet the failure of the P.I.R. was a negligence of the Alitalia staff. Not only. Operators were unable to tell me if the baby had been delivered!
Despite the prompt complaint, no response came from Alitalia. I have thus appointed lawyer Dario Barbagallo (www. lawyerviaggiatore.it) to sue Alitalia CAI S.p.A. The unaccompanied child care service is obviously not free, but it cost 250,00 euro.
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Who's lawyerviaggiatore.it?
Lawyer.it is a team of lawyers specialized in consumer law and navigation. For any case, personalized and free legal advice is offered. If there are extremes for compensation or reimbursement, you can contact the lawyers team. it (which will yield about 15-20% of the refund actually obtained) or freely choose another professional.
And you had more experiences of the unaccompanied Minor service? Satisfied? With what company?
